Specifications

Call Detail Record Reports
C – 28 ShoreTel, Inc.
User Once for each
trunk activity in
the report.
The name associated with the extension that
was the initial target of the call. For outbound
calls (CallType = 3 in Call record), the user is
the extension that first initiated the call. For
inbound calls (CallType = 2 in Call record),
the user is the extension that was the initial
target of the call. In the case of Tandem calls
(CallType = 4 in the Call record), nothing is
shown.
This data is retrieved from the PartyIDName
and PartyIDLastName fields of the Connect
record for the party that initiated the call
(ConnectReason = 19, “Originate” for an
outbound call) or was the target of the call
(ConnectReason = 17, “Called” for inbound
call).
NOTE Inbound and outbound are relative to
the call, not trunk usage.
Duration Once for each
trunk activity in
the report.
The duration of the trunk activity. This data is
retrieved from the Duration field of the
Connect record for the trunk's involvement
in the call.
For an inbound call, the duration of the call
begins when the trunk is seized and includes
the ring time, talk time, and hold time. The
duration ends when the user hangs up or
when the external party hangs up and
disconnect supervision is received by the
ShoreTel system.
For an outbound call, the duration of the call
begins when the trunk is seized. The duration
ends when the user hangs up, or when the
external party hangs up and disconnect
supervision is received by the ShoreTel
system.
Subtotal The total of calls for the trunk.
Total The total of calls for the trunk group.
Grand Total The total of calls for all trunks in the system.
Field Presence/Frequency Description