Specifications

Call Detail Record Reports
ShoreTel 7.5 Administration Guide C – 25
Trunk Activity Detail Report
The Trunk Activity Detail Report (Figure C-8) shows a list of every call for each trunk
by trunk group. This includes the date and time, the number dialed, and the user’s
name.
Figure C-8 Trunk Activity Detail Report
Total Qty Once for each
trunk being
reported upon.
The total calls for the trunk.
Duration Once for each
trunk being
reported upon.
The total duration of calls, in hours, minutes,
and seconds.
Average Duration Once for each
trunk being
reported upon.
The average duration of calls, in hours,
minutes, and seconds.
Total The totals for all trunks in the trunk group.
Grand Total The totals for all trunks in the system.
Field Presence/Frequency Description