Specifications

Call Detail Record Reports
C – 24 ShoreTel, Inc.
The Trunk Activity Summary Report is described as follows:
Field Presence/Frequency Description
Trunk Group
Name
Once for each
TrunkGroup being
reported upon.
This is the name of the TrunkGroup being
reported upon. It's retrieved from the
GroupName field of the Connect record
representing a trunk’s involvement in a call.
Trunk Name Once for each
trunk being
reported upon.
The name of the specific trunk used for a call.
This is retrieved from the PortName field of
the Connect record representing a trunk’s
involvement in a call.
Inbound
Qty,
Duration, and
Average Duration
Once for each
trunk being
reported upon.
The quantity, total duration, and average
duration for all inbound trunk activity for
this trunk during the reporting period are
presented.
Trunk activity is considered inbound if the
TrunkDirection field in the Connect record is
set to 2 (Inbound).
The quantity is simply a count of the Connect
table records during the reporting period for
this trunk that indicate inbound trunk usage.
Duration is the sum of all the Duration fields
for the Connect table records during the
reporting period for this trunk that indicate
inbound trunk usage.
The average duration is found by dividing
this total by the quantity reported here.
Outbound
Qty,
Duration, and
Average Duration
Once for each
trunk being
reported upon.
The quantity, total duration, and average
duration for all outbound trunk activity for
this trunk during the reporting period are
presented.
Trunk activity is considered outbound if the
TrunkDirection field in the Connect record is
set to 3 (Outbound).
The quantity is simply a count of the Connect
table records during the reporting period for
this trunk that indicate outbound trunk
usage.
Duration is the sum of all the Duration fields
for the Connect table records during the
reporting period for this trunk that indicate
outbound trunk usage.
Average duration is found by dividing this
total by the quantity reported here.