Specifications

Call Detail Record Reports
ShoreTel 7.5 Administration Guide C – 23
Trunk Activity Summary Report
The Trunk Activity Summary Report (Figure C-7) shows a summary of all calls for each
trunk by trunk group. This includes the type of calls, durations, and average durations
made on each trunk.
Figure C-7 Trunk Activity Summary Report
Calls Included
Any trunk activity is reported in the Trunk Activity Summary Report. These calls
always have Call records with CallType of 2 (Inbound), 3 (Outbound), or 4 (Tandem).
However, with ShoreTel, Release 2.0 and greater, the report is based on the
TrunkDirection field in the Connect records representing trunk usage, not the CallType
record. There is a 30-day change-over period for upgrades, during which the report
reflects both methods of collecting this data.
Total The total number of calls, total duration, and
average duration for the user.
Grand Total The total number of calls, total duration, and
average duration for all users.
Field Presence/Frequency Description