Specifications

Call Detail Record Reports
C – 22 ShoreTel, Inc.
Dialed # Once for each call
reported.
For outbound calls, this is the number the
user dialed and is reported in full, canonical
format (including country code).
For inbound calls, this is the destination of
the call. If the call was a DID or DNIS call, this
is the DID or DNIS information for the
number dialed. For other types of calls, this is
the extension where the call first terminates.
The dialed number is retrieved from the
Dialed Number field of the Call table record
for the call.
Calling # Once for each call
reported.
For inbound calls, this is the calling
number—ANI or Caller ID—received by the
ShoreTel system and is reported as delivered
by the PSTN (may or may not include the 1 in
front of the area code). The dialed number is
retrieved from the CallerID field of the Call
table record.
For outbound calls, this is the extension of the
user that placed the call. In the case of
Outbound calls, this data is retrieved from the
PartyID field of the Connect record for the
party that initiated the call.
Trunk Once for each call
reported.
This is the first trunk that was used for the
call. This data is retrieved from the PortName
field of the Connect record for the trunk’s
involvement in the call.
Duration The duration of the call at the indicated
extension.
For an inbound call, the duration of the call
begins when the telephone rings. The
duration ends when the user hangs up or
when the external party hangs up and
disconnect supervision is received by the
ShoreTel system.
For an outbound call, the duration of the call
begins when the user completes dialing. The
duration ends when the user hangs up or
when the external party hangs up and
disconnect supervision is received by the
ShoreTel system.
This data is retrieved from the Duration field
of the Connect table’s record for this
connection (where the Connect.CallTableID
matches the Call.ID and Connect.PartyID
matches Call.Extension).
Field Presence/Frequency Description