Specifications

Call Detail Record Reports
ShoreTel 7.5 Administration Guide C – 21
The User Activity Detail Report is described as follows:
Field Presence/Frequency Description
Name
(Extension)
Once for each
extension reported.
The Last Name, First Name, and Extension
being reported upon. These come from the
PartyIDLastName, PartyIDName, and PartyID
for the Connect record that matches the
extension in the Call table.
Non-users such as Workgroups, Voice Mail,
Voice Mail Login, and Auto-attendant are
included in the report. The names for these
extensions are reported for calls that only
interact with these extensions (not a user
extension).
Date/Time Once for each call
reported.
The date and time when the call being
reported started. These fields come from the
StartTime field in the Call table record for the
call being reported. When interval reports are
generated, the actual time the call started is
reported even if the call continues into
another interval.
In/Out Once for each call
reported.
If the CallType field of the Call record for the
call is 2 (Inbound), “In-Int” is shown for
internal calls and “In-Ext” for external calls.
If the CallType is 3 (Outbound), “Out-Int” is
shown for internal calls and “Out-Ext” is
shown for external calls.
Workgroup Once for each call
reported.
The Workgroup field of the Call record for the
call is examined. “Yes” or “No” is displayed
depending upon whether or not the field
indicates a workgroup call.
WAN Once for each call
reported.
A call is considered a WAN call if a media
stream was established between 2 sites. This is
determined by looking in the MediaStream
table for any media stream records for this
call. The MediaStream CallID will equal the
CallID in the Call table record for the call.
“Yes” or “No” is displayed as appropriate
based upon the CDR data.