Specifications

Call Detail Record Reports
ShoreTel 7.5 Administration Guide C – 17
Interpreting CDR Reports
This section provides information on interpreting each of the 12 CDR reports.
User Activity Summary Report
The User Activity Summary Report (Figure C-5) shows a summary of all inbound and
outbound calls for each user. This includes the type of calls made, as well as the total
duration for all calls. This report can be run as an interval report in which user activity
is subtotaled by the selected interval. Additionally, the summary can be run for selected
extensions.
Figure C-5 User Activity Summary Report
Calls Included
The User Activity Summary Report always displays External Calls and can be
configured to display Internal Calls. External calls are those calls where the record in
the Call table has a CallType of 2 (Inbound) or 3 (Outbound).
Name (Extension Field)
For outbound calls, the Name (Extension) field of the Call record always reports the
party that initiated the call.