Specifications

Call Detail Record Reports
ShoreTel 7.5 Administration Guide C – 11
Report License Error Condition
Crystal Reports licensing limits the number of requests that can be simultaneously
processed. A request is defined as any user interaction to the report engine that requires
report processing, such as first page viewing, printing, drill down, or exporting.
The Crystal Reports license supplied with the ShoreWare Remote Web Reporting
License permits a maximum of three simultaneous requests. One license is utilized
while the system processes a user’s request. When the system has completed processing
the request, the license becomes available for another user.
If report requests are terminated before the request completes, the license may not be
freed back to the system. There may be instances where a request may result in an
"Error occurred reading records: A crystal report job failed because a free license could
not be obtained in the time allocated" condition. If this error persists for over 30
minutes, the ReportsAppPool for web reporting in IIS Application pool may require
recycling.
IIS ReportsApppool recycle procedure:
Step 1 Select Start->Administrative Tool->Internet Information Services (IIS)
Manager
Step 2 Click Application Pools on the left pane
Step 3 Right click on “ReportsApppool” and select “Recycle” from the drop
down menu.