Specifications

Call Detail Record Reports
C – 2 ShoreTel, Inc.
• ShoreTel Data / Call Records 2—This contains call records for Shoreline3 Release
3.1k and later releases.
Active CDR Database
The call accounting service generates call detail records into the active CDR database.
This file includes all call activity for the period of time specified in the Retention Period
for CDR Data parameter in the Director Reporting Options panel, as shown in Figure
C-1. To access this panel, select Reporting -> Options from the Director menu.
Figure C-1 Reporting Options panel
When Enable Archiving is selected on the Reporting Options panel, a nightly routine
automatically moves call detail records that are older than the limit specified by the
Retention Period for CDR Data into the Archive database.
Refer to “Archival and Backup Utilities” on page C-5 for instructions on setting up the
Archive database.
Legacy CDR Text Files
The call accounting service automatically generates a daily legacy CDR text file for use
by third-party call accounting applications. These packages typically provide numerous
reports, including:
• Call accounting, cost allocation
• Most frequently dialed numbers
• Most costly dialed numbers
• Most costly users
• Trunk utilization
• Toll fr a u d
The CDR*.log files are text files created daily at midnight. It contains call records from
midnight to midnight. Any call records that span the midnight hour will be recorded on
the day that calls are completed.
Format
The filenameformat for the daily legacy CDR log file is “CDR-MMDDYY.log” where
“MM,” “DD,” and “YY” are two-character, zero-padded month, day, and year numbers
respectively.