Specifications

Emergency 911 Operations
B – 20 ShoreTel, Inc.
Verifying Your 911 Configuration
After you have finished configuring your system for 911 operation, we recommend
working with your local 911 dispatch center to test your configuration in order to
verify that it has been correctly configured, is sending out the desired caller ID
information, and is dispatching emergency response personnel to the proper location.
We recommend calling your local law enforcement agency’s non-emergency number to
understand how to go about the test and to arrange a call time during non-peak hours.
Do not place your 911 test call without making prior arrangements! (Note that
depending on where you are located, it may be necessary to have an officer on-site
when the test call is being made.)
Table 2-2 is intended to help you plan your test call to the local dispatch center.
Table 2-2 911 Test Call Matrix
Site Extension User
Expected
Caller ID
Actual
Caller ID
Pass or Fail