Specifications

Setting Up System Parameters
ShoreTel 7.5 Administration Guide 2 – 9
SNMP
The ShoreGear voice switches support Simple Network Management Protocol (SNMP)
agents for the Ethernet interface. These agents provide MIB-II (Management
Information Base) statistics and allow the ShoreGear voice switches to be integrated
into standard network management applications. ShoreTel has tested and supports the
HP OpenView network management console.
ShoreTel recommends that you configure your SNMP Management station to launch
ShoreWare Director automatically when you click a ShoreGear device.
Clicking the SNMP link under System Parameters in the navigation frame invokes the
SNMP edit page (shown in Figure 2-8).
Account Code Extension This is the extension on the headquarters
SoftSwitch associated with the account codes
application. When account code collection is
optional or forced, calls are routed to this
extension for an account code prompt.
See also “Account Codes” on page 9-3.
Auto-Attendant Extension This is the extension associated with the auto-
attendant. If you want to dial the auto-attendant,
this is the extension you would use. Note that
there is only one auto-attendant extension, but
there can be multiple auto-attendant menu
numbers.
Backup Auto-Attendant
Extension
This is the extension associated with the backup
auto-attendant that is located in every ShoreGear
voice switch.
The backup auto-attendant provides basic
inbound call routing in case the auto-attendant on
the ShoreWare server is unavailable. In addition,
it answers calls routed to voice mail in case voice
mail on the ShoreWare server is unavailable.
The backup auto-attendant is also used when
extensions are not reachable during a network or
switch outage and the Admissions Control
Bandwidth is exceeded.
Note: Callers who are accessing the ShoreTel
system over a SIP trunk can access to the Backup
Auto-Attendant in the same manner as users who
are accessing the system via all other trunk types.
ShoreTel 7.5 supports RFC2833 (DTMF), so if the
voicemail server is down, external callers can
enter an extension using DTMF to ring the
extension of the user they are trying to reach.
Make Me Conference Extension This is the extension associated with the
conference system. An available extension is
configured at the time of installation and upgrade.