Specifications

Emergency 911 Operations
ShoreTel 7.5 Administration Guide B – 19
International Emergency Numbers
The ShoreTel system allows dialing of emergency numbers with and without trunk
access codes. For this reason, you should reserve the dialing plan space for this feature.
For example:
• “112” is used in Europe and other countries.
• “000” is used in Australia.
• “999” is used in Asia.
Thus, to make use of this feature, extensions should not begin with “112”, “911,” or
“999”. Note that extensions should never begin with “0”.
Each site can have a maximum of ten emergency numbers to accommodate locations
where multiple emergency service numbers are required.
For more information on international installations, see the ShoreTel 7.5 Planning and
Installation Guide.
Special Considerations for Netherlands
It is against the law in the Netherlands to "spoof" Caller ID. Caller ID will only be sent
if the configured caller ID corresponds to the incoming DID that is associated with a
particular trunk.
Thus, any number entered in the CESID field in the “Switch Edit Page” or “Site Edit
Page” (see Appendix Figure B-9 or Appendix Figure B-10 ), will only be sent if this
number matches the number associated with the incoming DID for that trunk.