Specifications

Emergency 911 Operations
B – 12 ShoreTel, Inc.
Configuring Your System
The following subsections provide information for configuring your ShoreTel system
for proper Emergency 911 operation.
Trunk Groups
Make sure you have an outbound trunk group with outbound access that also supports
the 911 trunk service. If there is no 911-capable trunk group configured, you should
create one on the appropriate Trunk Group edit page (). See Chapter 7, “Configuring
Trunks,” for trunk group configuration information.
Figure B-5 Trunk Group Edit Page (T1 PRI Trunk Group)
As a precaution, you should review all other trunk groups to make sure that the 911
check box is not inadvertently enabled on a trunk that is not 911-capable.