Specifications

Emergency 911 Operations
ShoreTel 7.5 Administration Guide B – 11
Table 2-1 shows several common customer scenarios and provides recommendations
for how E911 should be configured, along with reasons why that is the preferred
configuration.
Rules and regulations for E911 vary from one region to the next.Check with the local
public safety agency to ensure you configure the system to meet the necessary
requirements.
Table 2-1 E911 configuration options
Scenario Note
Small site with analog trunks
• No 911 configuration necessary
College dormitory rooms
(with PRI)
• Emergency response personnel must be dispatched to a specific
room
• Consider sending Caller ID or DID (we recommend turning off
extension assignment for this application)
Classroom
(with PRI)
• Emergency response personnel must be dispatched to a specific
room
• Send DID or Caller ID (Consider turning off extension
assignment)
Multi-building campus or
office complex
(with centralized PRI)
• Caller ID or DID may be too granular with too much
management overhead
• Consider using IP phone address mapping and/or the switch
CESID
Large building with multiple
floors
(with PRI)
• Caller ID or DID may be too complex
• Consider using IP phone address mapping and/or the switch
CESID
SoftPhones or travelling user
• Use home phone or hotel phone for 911 calls
Remote IP phones
(with PRI at headquarters)
• Dial 911 with home phone
• Use the IP phone address map (home CESID) as a backup