Specifications

Setting Up System Parameters
2 – 8 ShoreTel, Inc.
Figure 2-7 System Extensions Edit Page
Parameters
The parameters on the System Extensions edit page are described below.
Voice Mail Extension This is the extension that is used for forwarding
calls to voice mail. The value must be a valid,
unused extension.
For example, if User A is configured to have calls
forwarded to voice mail on ring no-answer, and
User B calls User A, the call is routed to this
extension after the no-answer number of rings.
Also see Chapter 11 “Configuring Voice Mail.”
Voice Mail Login Extension This is the extension that individual users call to
log into their voice mailbox. For example, a user
who wants to check voice messages can simply
dial “#” (pound sign) or dial the voice mail login
extension.
It is recommended that users be allowed to dial in
from outside the company to retrieve their voice
mail. Typically, you direct this number to an auto-
attendant menu and configure the menu with a
single-digit action of “Transfer to Extension”
using the Voice Mail Login Extension parameter.
Voice Mail Broadcast Mailbox This is the mailbox number that is used for
broadcasting a voice mail message to all users. It is
similar to a system distribution list.