Specifications

Reporting

ShoreTel 7.5 Administration Guide 17 – 7

Configuring Send CDR Out SMDR Interface

The ShoreTel system captures Call Detail Records (CDR) in a database in a text file

format. However, for legacy call accounting systems that cannot read CDR from a

database, the CDR data can also be delivered via a Station Messaging Detail Record

(SMDR) serial port on the main ShoreWare server by designating a COM port.

Details:

• Formatting of the CDR data remains the same, regardless of whether it is sent out

the COM port or written to the database.

• The application should auto-detect the serial port configuration by extracting

information about the status of the serial port configuration (e.g. baud rate) from

the Windows registry.

• The feature will be disabled by default and must be enabled by selecting a COM

port.

• If the serial port should become unavailable through an event such as becoming

locked by extremely high volumes of traffic, the CDR data will be queued in a

buffer for 300 seconds to help prevent the loss of data. If the serial port returns to

service within the 300-second time period, the streaming will resume.

To designate a COM port in order to Send CDR Out SMDR Interface via ShoreWare

Director:

Step 1 From the Reporting page, click on the Options link.

Step 2 Click on the COM Port for CDR Output drop-down menu and select

the desired port on the headquarters server, as shown below:

Figure 17-4 Selecting the desired COM port

Step 3

Click Save to store your changes. Once the COM port configurations

have been saved, the system will begin directing CDR data to the SMDR

port as calls move through the system.