Specifications

Reporting
17 – 6 ShoreTel, Inc.
Options
The Reporting Options page (shown in Figure 17-3) is accessed by clicking on the
Options link under Reporting.
The ShoreTel system supports the ability to send CDR data out a serial port on the main
ShoreWare server. The Reporting Options page allows a system administrator to
designate which COM port to enable. CDR data is subsequently sent out this port (in
addition to being sent to the regular text file and/or a database). Sending the CDR data
out the serial port does not change the formatting.
Figure 17-3 Reporting Options Page
The Reporting Options Page is described as follows:
Refresh this
page
Click this link to update the information displayed on the page. The
Reporting Options page automatically updates every 60 seconds.
COM Port for
CDR Output
Select the desired COM port on the headquarters server when CDR
data will be sent.
The default value is none, with a valid range of 1 – 10.
Retention
Period for
CDR Archive
This value ranges from 1 day to 2000 days.
Default value is 125 days.
Retention
Period for
CDR Data
This value ranges from 1 day to 2000 days.
Default value is 125 days.
Enable
Archiving
Select this check box to enable archiving.
Archive
Database
Name
Enter the name of the archive database. Saving the name of the
database will not create the archive database; a separate utility must be
used.
See “Creating the Archive Database” on page 17-8 for details on
creating an archive database.