Specifications

Reporting
17 – 4 ShoreTel, Inc.
Please select
the report you
want to run:
This drop-down lists all of the different types of reports that can be
run. Options are:
• Account Detail Report
• Account Summary Report
• Media Stream Detail Report
• Media Stream Summary Report
• Trunk Activity Detail Report
• Trunk Activity Summary Report
• Workgroup Queue Summary Report
• Workgroup Service Level Summary Report
• User Activity Detail Report
• User Activity Summary Report
• Workgroup Agent Detail Report
• Workgroup Agent Summary Report
Refer to “CDR Reports” on page C-12 for more information.
Parameters
Enter the
account
code(s) you
want to report
on
Account codes are typically used to assist ShoreTel users in the
billing of their clients (eg. a law firm tracking the length of a call).
Enter the account code(s) that corresponds to one or more clients in
the field provided and click the Add button to enter the number.
Enter the
extension, or
range of
extensions,
you want to
report on
Enter a single extension or a range of extensions in the fields
provided to generate a report on only those extensions. You can also
leave the fields blank to run the report on all extensions. You can
enter an upper or lower extension and then select the No lower
value or the No upper value radio button and to run a report on all
extensions up to a specified extension.
Enter the date
range you
want to report
on
Click on the Calendar icon to select a Start of Range date and/or a
End of Range date in the fields provided to generate a report on only
those extensions.
Select the No lower value radio button and the No upper value radio
button to run a report on run a report on all valid dates for which the
system has CDR data.
Enter the time
range you
want to report
on
Click on the Start of Range radio button and use the drop-down
menus to select the start time for the report. Click the End of Range
radio button and use the drop-down menus to select the outside time
limit for the report.
Select the No lower value radio button and the No upper value radio
button to run a report on run a report on all hours within the
specified dates.