Specifications

Reporting
17 – 2 ShoreTel, Inc.
Reporting pages include:
• Reports
• Options
Reports
Director is used to generate web-based Call Detail Record (CDR) reports from a local
host or a remote server. Generating Reports from a remote server requires a Web Report
License.
To generate reports from a local host:
Step 1 Log into director by entering http://localhost/ShoreWareDirector/
login.asp
Step 2 Access the Reports page by selecting Reporting -> Reports in the menu
panel
To generate reports from a remote site:
Step 1 Log into director by entering http://<remote_address>/
ShoreWareDirector/login.asp, where <remote_address> is the IP
address of the system you are accessing.
Step 2 Access the Reports page by selecting Reporting -> Reports in the menu
panel
A Web Report License is required to access this page remotely.
The Reports page, shown in Figure 17-2, generates web-based Call Detail Records
(CDR) reports. This page is the primary method of accessing and viewing the CDR data
in the MySQL database.
Reports can be run from ShoreWare Director. After the report has been generated, it can
be printed, exported, and navigated interactively, similar to compiled reports. By
purchasing the proper keyed license (i.e. the Remote Web Reporting License) users can
run a web-based report remotely from clients other than the headquarters machine (see
“Licenses” on page 2-14 and “Remote Web Reporting License” on page 2-16 for more
information on obtaining the proper license).
Details:
• No more than two users should run reports at the same time. Having more than
two people generating reports simultaneously could adversely impact system
performance.
• The content and layout of all existing reports are essentially unchanged relative to
the compiled reports that existed in versions prior to ShoreTel 7, except for the
following:
— Enhancements associated with WG overflow
— Ability to report on internal calls for User reports
— Ability to report on LAN calls for Media Stream reports
• The ability to generate web-based CDR reports is part of the ShoreTel 7 offering
and is associated with the changeover from the Microsoft JET database
management system to the MySQL database management system. See “Converting
Existing CDR Data to MySQL Format” on page 17-5 for information on porting
over existing CDR data to the new MySQL format if you are upgrading to ShoreTel