Specifications

Maintenance
ShoreTel 7.5 Administration Guide 16 – 5
Service This is the service state of the switch.
• Lost Communication—The server lost communication with the
voice switch. Note that the voice switch may be fully operational
but the ShoreWare server cannot see the voice switch due to a
networking issue. This also occurs when the voice switch is
powered off.
• Upgrade in Progress—The voice switch is currently being
upgraded with a new software version.
• Restart Pending—A Restart when idle command was issued but
the restart did not occur because ports are still in use.
• Firmware Version Mismatch—The voice switch is running a
version of software that does not match the version on the server.
The voice switch continues to run call control but does not have
access to any voice services on the server. This typically happens
on software upgrades after the server was upgraded but before the
voice switches were restarted and upgraded. Note that voice
switches at the same firmware version also continue to operate
together.
• Firmware Update Available—This means the server has a new
optional version of firmware available for the voice switch. A voice
switch in this state continues to run call control as well as access
the voice services on the server. This state typically happens when
you install a patch on the ShoreWare server. If you want, or need,
the patch to propagate to the voice switches, you must restart
them.
• FTP Booted—This means the ShoreGear voice switch did not boot
from FLASH memory but booted from an FTP server, most likely
on the ShoreWare server. You can correct this problem by
rebooting the voice switch. If this does not correct the problem,
please contact ShoreTel’s Customer Response Center.
• Port Out of Service—This means all ports on the ShoreGear voice
switch are out of service.
• IP Phone(s) Out of Service—This means one or more IP phones
associated with the switch are out of service.
• Port Out of Service—This means one or more, but not all, ports or
IP phones are out of service on the ShoreGear voice switch. Ports
or IP phones typically go out of service because either someone
manually put them out of service or the call control software
automatically put them out of service due to a signaling problem
(for example, the dial tone was not received from the central
office).
• In Service—This means the configured ports or IP phones are
ready for service.