Specifications

Configuring Workgroups
14 – 20 ShoreTel, Inc.
Figure 14-8 Overflow / Interflow options found at Last Step of WG Queue Handling
Step 3
In the Overflow / Interflow section, select the desired radio button:
• Selecting None will result in the Overflow / Interflow behavior
being disabled.
• Selecting Extension will enable the Overflow or Interflow behavior.
If this is selected, click the Search button to locate the desired
extension where calls will be overflowed or interflowed.
• Selecting External will enable the Interflow behavior. Enter the
desired dialable number in the field. This is where calls will be sent
once the threshold is exceeded.