Specifications

Configuring the Auto-Attendant
ShoreTel 7.5 Administration Guide 12 – 9
Configuring Multiple Auto-Attendant Menus
Configuring multiple auto-attendant menus lets you add menus to your main menu so
that callers can be directed to other departments in your company.
To add multiple auto-attendant menus to your main menu:
Step 1 Go to the Menus page and configure the menu you are adding to the
main auto-attendant menu, as described in the “Configuring an Auto-
Attendant Menu” on page 12-7.
Step 2 Go back to the main auto-attendant menu’s configuration on the Menu
edit page.
Step 3 Go to the Operations section on the Menu edit page and select Go to
menu.
Step 4 Associate the menu you are adding with a digit and the menu’s
extension. For example, if the menu’s extension is 503, select this
number from the Ext. drop-down list.
Step 5 Click Save so that your changes are recorded.
You can define the auto-attendant’s schedule when configuring an auto-attendant menu
from the Menus page or by invoking the Schedules link. Refer to Chapter 13 for
information about establishing schedules.
The following schedule pages can be edited from the Menus page or from the
Schedules link:
• On-Hours
• Holiday
• Custom
NOTE With the exception of the Off-Hours mode, each mode has a schedule
configuration page. Off-hours is equal to all time not entered in the other
schedules.
The following logic determines which schedule is active:
1 The auto-attendant first looks for the Custom schedule.
2 If the Custom schedule is not available, the auto-attendant looks for the
Holiday schedule.
3 If the Custom or Holiday schedule is not available, the auto-attendant looks for
the On-Hours schedule.
4 If the Custom, Holiday, or On-Hours schedule is not available, the auto-
attendant looks for the Off-Hours schedule.
NOTE ShoreWare Director forms the Off-Hours schedule from all the hours not
scheduled in the other modes. If you do not create a schedule for at least one of
the other modes, the Off-Hours schedule will be all possible hours.