Specifications

Configuring the Auto-Attendant
12 – 8 ShoreTel, Inc.
WAV file, click Import and select the file from the appropriate
directory.
Step 11 Select a schedule for this menu from the Schedule drop-down list, and
click Go to this schedule. To configure the schedule, refer to the
“Configuring Schedules” on page 13-1 for instructions.
Step 12 Select the action that the auto-attendant takes in response to each
supported digit from the Operation drop-down list.
Step 13 Assign an extension to the Operation (if applicable) from the extension
(Ext) pop-up dialog box.
Step 14 Select an action from the Time out drop-down list, and select an
extension from its extension pop-up dialog (if applicable).
Figure 12-3 Timeout Errors Drop-Down List
Step 15
Select an action from the Too many errors drop-down list
(Figure 12-4), and select an extension from its extension pop-up dialog
box (if applicable).
Figure 12-4 Too Many Errors Drop-Down List
Step 16
Select an action from the Invalid Entry drop-down list, and select an
extension from its extension pop-up dialog box (if applicable). The
options are the same as are available in the Timeout pop-up.
Step 17 Select an action from the Multiple digits drop-down list (Figure 12-5).
Figure 12-5 Multiple Digits drop-Down List
Step 18
Click Save to save the configuration.