Specifications

Configuring the Auto-Attendant
ShoreTel 7.5 Administration Guide 12 – 7
Configuring an Auto-Attendant Menu
To configure an auto-attendant menu from the Menus page:
Step 1 Enter the name of the menu in the Menu Name field.
Step 2 If this is a new menu, enter the menu’s extension in the Number field.
If you are editing an existing menu, enter a new extension in this field
if necessary.
Step 3 If the menu will be associated with a DID number, check the DID
check box and enter the DID number in the DID text-entry field.
Step 4 If the menu will be associated with a DNIS number, click Edit DNIS
Map and set the map.
Step 5 Make Number Private only if you want to remove the number from the
system directory.
Step 6 Select the Allow Prompt Recording Using Telephone check box to
enable the User Recording of AA menus, and enter and confirm a
password for the associated mailbox.
Step 7 Click the auto-attendant mode—On-Hours, Off-Hours, Holiday, or
Custom—that will be associated with the menu.
Step 8 Set a Timeout.
Step 9 Enter the text that you will use for recording the menu’s prompt in the
Prompt Text field. This is optional.
Step 10 Click Record to record the prompt. To hear the prompt, click Play; to
erase it, click Erase. If you are importing a prerecorded prompt from a
Too Many Errors This drop-down list lets you specify the action that the auto-
attendant takes when the caller presses an invalid key too many
times in a row. You might specify a user extension, such as the
operator, for this. Typically, the action is Hang Up. If no action is
specified, Hang Up is invoked by default.
Invalid Entry This drop-down list lets you select an action to take when a key
has been pressed that the auto-attendant does not recognize.
Typically, the action is Repeat Prompt.
Multiple-Digit This drop-down list lets you select a multiple-digit action that
the caller takes. The choices are None, Transfer to Extension,
Take a Message, Go to Extension, and Go to Menu. The default
is None.
• None assigns no multiple-digit operation to the menu.
• Transfer to Extension assigns a multiple-digit operation to
the menu and prompts the caller to dial directly into a user’s
extension.
• Go to Menu assigns a multiple-digit operation to the menu
and prompts the caller to dial directly into a user’s mailbox.