Specifications

Configuring the Auto-Attendant
12 – 6 ShoreTel, Inc.
Operation Each item in the Operation drop-down list lets you select the
action that is associated with its dialpad number. This number is
located to the left of each Operation drop-down list. When
prompted by the auto-attendant, the caller is asked to enter this
number.
• Dial by first name lets the caller spell the user’s first name
from the dialpad. The auto-attendant then transfers the
caller to the user’s extension.
To limit the dial list to a department or other organizational
sub-group, select an extension list from the Ext column.
• Dial by last name lets the caller spell the user’s last name
from the dialpad. The auto-attendant then transfers the
caller to the user’s extension.
To limit the dial list to a department or other organizational
sub-group, select an extension list from the Ext column.
• Go to extension lets the user enter the extension he needs.
This functions the same as a transfer but without a voice
prompt.
• Go to menu transfers the caller directly to the user’s mailbox
without ringing the user’s extension. This is also used to
send the caller to another menu. You must select the
destination from the extension (Ext) pop-up dialog box.
• Hang up lets the caller disconnect the call.
• Repeat prompt lets the user hear the prompt again.
• Take a message lets the caller leave a message by selecting a
user’s extension.
• Take a message by first name lets the caller leave a message
by selecting a user’s name from the menu.
• Take a message by last name lets the caller leave a message
by selecting a user’s name from the menu.
• Transfer to extension transfers the caller to the user’s
extension where he or she can speak with the user or leave a
message if the user does not answer. You must select a
destination from the extension pop-up dialog box.
NOTE Dial by last name is supported by default.
Ext This pop-up dialog box lets you select the destination that is
associated with the Go to Menu or Transfer to extension
operation.
Used this field to select an extension list to be used by the Dial by
First Name and Dial by last Name operations.
Time Out This drop-down list lets you specify the action that the auto-
attendant takes when the caller does not press a dialpad key in a
system-defined period of time. Typically, the action is Repeat
Prompt.