Specifications

Configuring the Auto-Attendant
12 – 4 ShoreTel, Inc.
DID When the check box is selected, a DID number is used to access
the associated auto-attendant menu. If you are adding a new
menu or editing an existing menu and you want to access it
using a DID number, check this box and enter a DID number in
the accompanying text-entry field. For more information about
DID, refer to “Edit DID Range” on page 7-13.
DNIS Click this link to set up one or more DNIS mappings to this
menu. For more information about DNIS, refer to “Edit DNIS
Digit Map” on page 7-13.
Language Select a language from the drop-down list. This is the language
that will be used by the auto-attendant menu for responses such
as “invalid entry”. Greetings must be recorded in this language.
Make Number
Private
Checking this box removes this number from the system
directory and call handling destination lists.
Allow Prompt
Recording Using
Telephone
Select this check box to enable the User Recording of Auto-
Attendant Menus via the menu mailbox.
User recording of auto-attendant menus allows end users to dial
into the system to record AA prompts in the same way that they
would change their personal mailbox greeting (i.e. without
having to access the recording interface through ShoreWare
Director). This frees the system administrator from the task of
recording AA menus, allowing him or her to delegate the task to
more appropriate team members.
Menu Password A separate "Menu Mailbox" is created for each AA menu,
allowing users to dial into the system to change the menu
prompts. Each AA menu may have its own password and a
unique, dialable number.
If a password is desired, enter the password in the field provided,
and enter it a second time to confirm.
On-Hours
Off-Hours
Holiday
Custom
These are the operating modes for a new or existing auto-
attendant menu. You can configure them for different situations.
Click the appropriate link to view the schedules. Schedules are
set using the Schedules link. See “Configuring Schedules” on
page 13-1.
• The On-Hours mode lets you configure the auto-attendant
to handle incoming calls during regular office hours.
• Off-Hours mode covers all hours not scheduled in other
modes. This is typically when the office is closed for the
evening and weekend.
• The Holiday mode lets you configure how the auto-
attendant functions on holidays.
• The Custom mode is used for single days that are not
covered by the other modes such as a company special
event.