Specifications

ShoreTel 7.5 Administration Guide 12 – 1
C HAPTER 12
Configuring the
Auto-Attendant
This chapter provides information about configuring the auto-attendant. It includes the
following sections:
• Multiple Auto-Attendants
• Menus
• Scheduling
The auto-attendant can answer incoming calls and transfer a caller to an extension, a
mailbox, another menu, a workgroup, or a route point. It also includes a dial-by-name
feature that transfers callers to the system directory, where they can connect to an
extension by dialing the user’s name.
Multiple Auto-Attendants
Multiple auto-attendants can be configured for different user groups or departments,
and each auto-attendant configuration can have multiple levels of menu options.
NOTE There are no hard limits to the number of Auto-Attendants that can be
configured in a ShoreTel system. However, in most installations, the system can
support up to 500 AA menus. This number may be affected by the complexity of
your dialing plan.
When the “main” auto-attendant is reached, it provides options for forwarding calls to
individual user extensions. It can also provide options for forwarding calls to the sales
department and customer operations department auto-attendants. From the sales or
customer operations auto-attendants, callers are given options that transfer calls to the
appropriate extension.
The dial-by-name operation of the auto-attendant can be limited to a department or
other organizational sub-group by associating the operation with an extension list. To
create extension lists, see “Extension Lists” on page 10-69. Only users that have been
selected to be included in the dial-by-name list will be included. For more information,
see “Individual Users” on page 10-19.