Specifications

Configuring Voice Mail
11 – 8 ShoreTel, Inc.
Disabling AMIS Systems
You can disable AMIS systems globally or by individual connections. Individual AMIS
systems are automatically disabled when ShoreTel fails to complete a call to an AMIS
system.
To globally disable AMIS systems, unselect the Enable AMIS check box in the Voice
Mail Options page (see Figure 11-3). To disable an individual AMIS system, from the
AMIS System list page, double-click the name of the AMIS system you want to disable.
The AMIS edit page appears. See Figure 11-3. Clear the System Enabled check box
and.click Save.
When you disable AMIS, ShoreTel will not send or receive AMIS voice messages.
Users can address outgoing voice messages while the system is disabled. Outbound
messages are queued until the individual AMIS system is re-enabled. Attempts to
deliver to a disabled AMIS system fail.
Setting Voice Mail User Group Permissions
You must set the permissions for the Voice Mail User Group to allow ShoreTel calls to
the AMIS system delivery numbers you have configured. For instructions on setting
these permissions, see “User Groups” on page 10-16.
AMIS Test Mailbox
ShoreTel allows you to designate a mailbox that a remote AMIS system can use to test
AMIS features. When you address a voice mail to the AMIS test mailbox, ShoreTel
automatically replies with the same message.
Delivery Number This is the number ShoreTel calls to send AMIS voice messages to
the remote system. An external number is a public PSTN number
and a private number is an internal, off-system extension
connecting to an intra-site PBX system.
Call Back Number This is the number on which you receive AMIS messages. An
external number is a public PSTN number and a private number
is an internal, off-system extension connecting to an intra-site
PBX system.
Mailbox Length Set the mailbox length of the remote sites mailboxes
(extensions). If you are using off-system extensions, the length
must match the length of your extensions.
The System ID plus the mailbox length cannot exceed 12 digits.
Off-System
Extensions
If your system is using off-system extensions, select the
extension range for each AMIS system. These extensions
function as off-system mailboxes, allowing users to address voice
mail to users on remote AMIS sites without entering a System ID.
For more information, see “Add or Edit a Trunk Group” on
page 7-2.