Specifications

Configuring Users
ShoreTel 7.5 Administration Guide 10 – 85
To create a mapping between the Escalation Notification Profile and a Call Handling
Mode (CHM):
Step 1 With ShoreWare Director still open, click on the Users link and then
click on the name of the desired user.
Step 2 Click on the Personal Options tab, and then click on the desired Call
Handling Mode link (i.e. Standard, In a Meeting, Out of Office,
Extended Absence, Custom) to associated an escalation profile with
that mode. The CHM page appears, as shown in Figure 10-48.
Figure 10-48 Selecting the escalation profile to associate with Out of Office CHM
Step 3
In the Escalation Profile drop-down menu, select the desired escalation
notification profile.
Step 4 Click Save to store your changes.
Step 5 Repeat this process to associate different escalation notification profiles
with each of the different Call Handling Modes, as needed.