Specifications

Configuring Users
10 – 84 ShoreTel, Inc.
• Attach WAV file – Select this option to have a copy of the voice
mail sent to the designated user's email inbox. This will allow the
recipient to play the message from his or her PC.
Step 8 Enter the address of the first person that should be notified in the
Email address field.
Step 9 In the Notification by Phone section, select the Pager or Phone radio
button to have a message sent to this user via one of these methods.
Step 10 Select the Extension or External radio button as appropriate, and enter
the user's phone or pager number in the field.
Step 11 Click Save to store your changes.
Step 12 Click on the next Escalation Step (above the Timeout field) and repeat
this process to configure up to ten steps within this escalation profile.
NOTE Any unconfigured steps will be skipped over when the
escalation profile is executed.
Details:
• To “delete” an escalation profile, you can click the Clear button at the top of the
escalation profile window. This will reset all of the fields for every step in this
profile, although the profile is not actually deleted.