Specifications

Configuring Users
10 – 82 ShoreTel, Inc.
Details for creating an Escalation Notification profile:
• Each escalation profile has ten notification steps, allowing the system
administrator to specify who will be contacted at each step and the method used to
contact that person (i.e. phone call or pager). An email can be sent to that person
in addition to the phone call or pager notification.
• A maximum of nine notification profiles are supported.
• Call handling modes can be associated with different notification profiles.
• If a message is left, and someone listens to it, the notifications will stop. However,
if someone marks a message unheard, that will restart the notification process in
the same way that receiving a new voice message will.
• Escalation notification is supported on all mailboxes, including user mailboxes
(extension and mailbox users, mailbox-only users, SMDI mailbox-only users) as
well as workgroup mailboxes.
To configure Escalation Notifications via ShoreWare Director:
Step 1 Launch ShoreWare Director and navigate to the Escalation Profiles and
Other Mailbox Options link to display a window similar to the one
shown in Figure 10-45.
Step 2 In the Message Notification Escalation Options section of the window,
select the appropriate radio button. Options are:
• Escalate for Each New Message – Selecting this will cause a new
wave of escalation notification messages to be sent out each time a
new voice mail message arrives. If several messages arrive within a
short period of time, those who are notified will receive multiple
notifications (when perhaps one notification would have been all
that was required).
• Escalate for First Unheard Message – Selecting this will cause the
escalation notifications to begin at the receipt of the first voice mail
message. Subsequent unheard voice mail messages will not trigger
another wave of notifications as long as the first message remains
unheard.
Step 3 Click on one of the links for the desired escalation profile (found at the
bottom left of the Escalation Profiles and Other Mailbox Options
page). The Escalation Profile page appears, as shown in Figure 10-47.