Specifications

Configuring Users
10 – 80 ShoreTel, Inc.
Configuring Voice Mailbox Full Notifications
The Voice Mailbox Full Notification feature offers a way for users to receive an alert
that tells them their mailbox is almost full before it gets to the point that they stop
receiving messages.
When a user's mailbox approaches its maximum capacity
1
(and a non-configurable
threshold has been crossed), the system sends users a notice informing them that their
mailbox is almost full and that there is only enough room for 10 additional messages.
Each time users log into voice mail, they will receive a notice telling them how much
space remains. In this way, mailbox owners are given adequate notice that they must
clean up their mailboxes and they are not caught off-guard by an unexpected (and
unwanted) "mailbox full" notification.
Details:
• The mailbox warning threshold occurs when there is room for only 10 more
messages in a user's mailbox. This threshold is non-configurable and is the same
for all users, regardless of total mailbox capacity.
• As a user's mailbox approaches its limit, a warning message will be played
indicating that the user has room only for "n" number of messages where the value
"n" will be a countdown from 10 to 0. This message will be played when a user
logs into the mailbox via the telephone user interface or PCM.
• The "almost full" notification will be played until a users delete their messages,
thereby reducing the number below the threshold.
• When a mailbox has finally reached its limit, the mailbox owner will be notified (if
this option has been enabled for this user) and a warning NT event will be logged.
• When a message is deleted, it is no longer counted against the total capacity for a
user's mailbox.
• Deleted messages are temporarily held in a "deleted messages" folder. Up to 200
deleted messages can be temporarily held. Once this limit is reached, the mailbox
will be considered full and the user will be unable to receive new messages until
the deleted messages have been purged. If this happens, the mailbox owner will
receive a notification telling him, "Your mailbox is full. No more messages will be
accepted until you purge your deleted messages."
• Deleted messages can be manually purged by the user or automatically by the
system. Automatic purging occurs on a nightly basis.
To enable the Voice Mailbox Full Notifications feature for a user:
Step 1 From the Escalation Profiles and Other Mailbox Options page of a
target user, verify that the Email Address field has a valid email address
for this user.
Step 2 Select the Send Email When Mailbox is Full check box.
Step 3 Click Save to store your changes.
Step 4 Repeat this process for each user for which you would like to configure
mailbox full notifications.
1. Recall that the maximum number of messages a user can receive ranges from 0 to 500
and can be set on the "Class of Service - Voice Mail" window in Director. This flexibility
implies that not all users in the system will have the same upward limit to the number of
voice mail messages they can receive.