Specifications

Configuring Users
ShoreTel 7.5 Administration Guide 10 – 79
MESSAGE NOTIFICATION ESCALATION PROFILES
Escalation Notification
Options
Escalation Paging is a traditional voice mail feature that
allows support groups to offer round-the-clock service to
their customers.
Customers can call into your system when they have a
problem, and can leave a voice message. This causes the
Escalation Paging feature to begin notifying (via email
and/or pager/voice message) the appropriate personnel.
If the first person does not respond to the notification by
listening to the customer’s voice mail message within a
certain time period, the next support person on the list is
contacted, and so on, until as many as 10 people have
been contacted.
You can choose to begin the notification process for each
new message that arrives in the voice mailbox by
selecting the Escalate for Each New Message radio
button, or you can select the Escalation Paging for First
Unheard Message radio button so that the notification
process will activate for only the first unheard voice
message (in which case subsequent unheard messages
would be regarded as redundant and would not trigger
another wave of notifications).
For more information on configuring this feature, see
“Configuring Escalation Notification” on page 10-81.
Profile Name of the Escalation Notification Profile.
Used By This is a user’s Call Handling Mode (CHM) that is
associated with the Escalation Notification Profile. A
profile can be associated with one or more CHM’s
Steps This is the number of steps in that profile.