Specifications

Configuring Users
10 – 78 ShoreTel, Inc.
Parameters
The Escalation Profiles and Other Mailbox Options parameters are as follows:
EMAIL DELIVERY OPTIONS
Email Address This is the user’s e-mail address. By default, it is
automatically entered when you enter the user’s first and
last names in the First Name and Last Name fields. It
consists of the first initial of the user’s first name
followed by the user’s entire last name—for instance,
sdemont. In addition, the @companyname.com domain
is saved in a cookie on your workstation each time you
save a user. This information is then presented as a
default, which can be changed at your discretion.
NOTE Be sure to delete this field if the user does not
have or use email.
Deliver Message as Email Select one of three e-mail delivery options:
Disabled, Email Text Only, or Attach WAV File. The
Email Text Only option notifies the user of the time,
duration, and Caller ID of the message that was recorded.
The Attach WAV File option attaches the voice message
to the email as a WAV file.
Selecting the Mark Message as Heard results escalation
profiles being disabled for messages that are delivered to
"generic" email address (i.e. not the ones in the
escalation steps).
Send Email When
Mailbox is Full
Select the Send Email When Mailbox is Full check box
to enable Voice Mailbox Full Notifications. This feature
sends users a notice informing them that their mailbox is
almost full. This message is sent when the user's mailbox
approaches maximum capacity and crosses a non-
configurable threshold (i.e. space for only 10 messages
remaining).
See “Configuring Voice Mailbox Full Notifications” on
page 10-80 for more information.
AUTOMATIC MESSAGE FORWARDING
Destination Messages may be auto-forwarded to a user, a workgroup,
a route point, or a system distribution list. If the system
distribution list includes AMIS destinations, they also
receive the auto-forwarded message.
The default is None, meaning, no forwarding.
The destination may not be a broadcast distribution list.
Delete Message After
Forwarding
Select the checkbox to cause the automatic deletion of
the message after forwarding. The default is not to delete.