Specifications

Configuring Users
10 – 76 ShoreTel, Inc.
Personal Assistant Each user can specify a Personal Assistant, which is the
destination to which a calling party is transferred upon
dialing “0” in the user’s mailbox. For example, executives
often want callers transferred to their own executive
assistant rather than to the operator when a caller dials
“0” in their mailbox.
If no personal assistant is defined and a caller dials “0,”
the call is transferred to the site operator. If no site
operator is defined, the call is transferred to the auto-
attendant.
Users can also reach the Personal Assistant from the
voice mail menu. By pressing 0 from the main voice mail
menu, users can access the assistant. Alternatively, users
can press 00 while listening to a voice mail message to
reach the assistant. This can be helpful if a user is
checking voice mails and wants to quickly reach the
assistant to communicate something heard in a voice
message.
The recommended default is an operator.
Enable Find Me This check box enables the Find Me feature by default
for new users. When enabled, users can configure up to
two numbers where they would like to receive calls that
are forwarded from their voice mail. For more
information, see “Find Me and External Assignment” on
page 10-40.
Enable Message
Notification
This check box enables message notification for this call
handling mode. The manner in which the user is notified
is determined by the user’s message notification settings.
The recommended default is off.
Schedule This drop-down menu lets you select the schedule that
will be associated with this call handling mode. For
example, you may want to associate the Standard CHM
with a schedule that is active from the hours of 9am to
5pm. Alternatively, you might wish to schedule the Out
of Office CHM with a “graveyard” schedule that becomes
active from the hours of 10pm to 6am.
For more information, see “Configuring Schedules” on
page 13-1.
Call Handling Note This text entry field lets you enter a note for each call
handling mode. The call handling note is visible to users
running the Operator Call Manager.
The recommended default is to leave this blank.