Specifications

Configuring Users
ShoreTel 7.5 Administration Guide 10 – 75
bring up variants of the call handling mode pages. You can edit these copies for each
user’s personal options. Users can also modify these options from their desktop client
applications.
NOTE Users can also change their call handling settings though a web interface on the
ShoreTel server. For more information and the web interface URL, see the
ShoreTel 7.5 Planning and Installation Guide.
Parameters
The Call Handling Mode Default parameters are as follows:
Call Forward Condition These buttons let you specify when calls are forwarded.
The conditions are Always, No Answer/Busy, and
Never.
The Always condition forwards calls to the number
specified in the Always Destination parameter
immediately when a call is received.
The No Answer/Busy condition forwards calls to the
No Answer Destination after the specified number
of rings, or to the Busy Destination immediately if
the user’s call stack is full.
The Never condition disables call forwarding.
The recommended default is No Answer/Busy.
Always Destination When the Always call forward condition is selected, calls
are forwarded immediately to this extension.
Busy Destination When the No Answer/Busy call forward condition is
selected, calls are forwarded to this extension
immediately if the user’s call stack is full.
The recommended default is Voice Mail.
No Answer Destination When the No Answer/Busy call forward condition is
selected, calls are forwarded to this extension after the
specified number of rings.
The recommended default is Voice Mail.
No Answer Number of
Rings
When the No Answer/Busy call forward condition is
selected, this parameter specifies how many times the
phone rings before the call is forwarded to the No
Answer Destination.
The recommended default is three rings.