Specifications

Configuring Users
ShoreTel 7.5 Administration Guide 10 – 63
Wireless Headset Hook Switch
A handset lifter is a device that can be used with phones that do not support the ability
to place a call while the phone's handset is on-hook. The device is used in conjunction
with a wireless headset worn by the user. When the user wishes to answer a call, she
presses an activation button on the wireless headset which signals the handset-lifting
device to manually lift the handset, thus generating dial tone and allowing the call to be
placed. The small device attaches to the side of the phone and physically lifts the phone
handset off-hook and keeps it there for the duration of the call.
As technology has advanced, many phone systems have eliminated the need for a
physical handset lifter and have incorporated an electronic version of this device (i.e.
electronic hook switch) into the phone design. Thus, the phone can be instructed to go
off-hook electronically (as opposed to mechanically) in order to produce dial tone.
ShoreTel has incorporated the electronic handset-lifting functionality into various IP
phone models (see below for a list of supported models). These ShoreTel IP phones
work with the Plantronics CS50 wireless headset. Users who have purchased this
supported headset model can answer or end calls by pressing the activation button on
their headset when they hear their phone ring. If they are too far from their phone to
hear it ring, the headset will generate an audible cue to announce incoming calls.
Details:
• This feature is currently supported on the following ShoreTel IP phone models:
• IP560g
• IP560 – Newer models support this feature while older IP560 models do not.
(To see if your IP560 supports this feature, flip the phone and check the label
with the model number. If the model number ends with a suffix of "-03" or
higher, the phone will support this feature. If the suffix ends in "-01" or "-02"
the feature is not supported.)
• IP230
• IP212k
• Using this feature will defeat auto on-hook and off-hook behaviors.
• The feature is only supported in conjunction with Plantronics CS50 headsets.
To configure this feature via ShoreWare Director:
Step 1 Launch ShoreWare Director and enter the user ID and password. Then
click the Login button.
Step 2 Click on the Administration link to expand the list (if it has not
already been expanded).
Step 3 Click on the Users link and then click on the name of the user for
whom you will be configuring this feature.