Specifications

Configuring Users
ShoreTel 7.5 Administration Guide 10 – 61
• All - This lists all operations
• 3rd Party - (E.g. Login Group, Logout Group, Answer Call Center
Call, etc.)
• Config - (E.g. toggle Handsfree mode, toggle audio path, Agent
Wrap-Up, etc.)
• Other - (E.g. Unused)
• Telephony - (E.g. Conference, Intercom, Group Pickup, etc.)
• Windowing - (E.g. Open History Viewer, Open Agent Monitor,
Open Control Panel, etc.)
Step 7 Click on the second Function drop-down menu (which should say
"Unused") and select the specific operation this button will perform.
Step 8 Enter a label in the Label field. The maximum limit for the label is 12
characters.
Step 9 In the Target field, enter the appropriate information as required for
the type of operation the button will be performing. (For example, if
the desired operation is changing the Call Handling Mode, then a Call
Handling Mode drop-down menu would appear in the Target area,
allowing you to select from the various CHM's.)
NOTE Parameters are mandatory for some functions (e.g. Change
CHM), while they are optional for others (e.g. Blind Transfer).
For optional parameters, the user is prompted to provide
information for the optional parameter the first time the
function executed via the programmable toolbar.
Step 10 Continue programming the toolbar buttons as desired.
NOTE If a button is left unused or blank and this unused button is
between other used buttons, PCM will interpret the sequence
of blank buttons as a divider that will be visible on the toolbar.
Step 11 Once you have finished configuring the toolbar's buttons, click Save to
store your changes.
Next, you will have to assign this recently-created global Programmable Toolbar to a
user profile. To do so, follow the procedure below:
Step 12 Click on the User link and then the User Groups link.
Step 13 Select one of the existing user groups from the list, or click the
Add new link to create a new user group. A window similar to the one
shown below appears: