Specifications

Configuring Users
10 – 58 ShoreTel, Inc.
Step 8 Click on the second Function drop-down menu (which should say
"Unused") and select the specific operation this button will perform.
Step 9 Enter a label in the Label field. The maximum limit for the label is 12
characters.
Step 10 In the Target field, enter the appropriate information as required for
the type of operation the button will be performing. (For example, if
the desired operation is changing the CHM, then a drop-down menu
would appear in the Target area, allowing you to select from the various
modes.)
NOTE Parameters are mandatory for some functions (e.g. Change CHM) and are
optional for others (e.g. Blind Transfer). For optional parameters, the user
is prompted to provide information for the optional parameter the first time
the function executed via the programmable toolbar.
Step 11 Continue programming the toolbar buttons as desired.
NOTE If a button is left unused or blank and this unused button is between other
used buttons, PCM will interpret the sequence of blank buttons as a divider
that will be visible on the toolbar.
Step 12 Once you have finished configuring the toolbar programmable buttons,
click Save to store your changes.
When finished programming the toolbar for a user, the user's Call Manager window
should now have a toolbar similar to the one shown below:
Figure 10-25 Call Manager window with programmable toolbar
Monitor
extensions
Change
agent status
Add call control
functions
Launch a
browser window
to Specific URL