Specifications

Configuring Users
10 – 54 ShoreTel, Inc.
• Each user can additionally inherit up to 3 global toolbars through their user group.
• Each toolbar can exist on a separate row in the UI or toolbars can share a row.
• Rows can be docked or moved around the top portion of the window as a group.
• Individual toolbars can be shown or hidden from the View menu in the Call
Manager user inter-face (see Displaying Toolbars on page 72).
• Buttons may combine an operation with a parameter (such as a user extension),
allowing one-click access to commonly performed operations, such as blind-
transferring to a particular user.
• Buttons assigned with a particular operation will be disabled when their
corresponding menu items are disabled. For example, some of the Contact Center
function buttons are not available as menu items, thus ensuring that the system
administrator can easily block access to those functions on a per-user basis.
• Buttons that are associated with an extension (such as Blind Transfer or Extension
Monitor) will show the PCM-user when the monitored party has call activity.
Additional presence information appears if the user hovers the cursor over the
associated button.
• The user can have any and all toolbars active at once.
• Supported operations are listed on the following page.
Supported operations:
• Add/Modify Contact
• Agent Login
• Agent Logout
• Agent Wrap-Up
• Answer
• Answer Call Center Call
• Assign to Last External Number (Office Anywhere / Extension)
• Barge In
• Blind Transfer Agent
• Bridged Call Appearance
• Change CHM
• Change Default Audio Path
• Conference
• Conference Blind
• Conference Consultative
• Conference Intercom
• Consult Transfer Agent
• Dial Mailbox
• Dial Number (Speed Dial)
• Edit Call Note
• End Wrap-Up
• Execute DDE command
• Extend Wrap-Up
• Go Home
• Group Pickup
• Hangup