Specifications

Configuring Users
ShoreTel 7.5 Administration Guide 10 – 53
Programming Personal Call Manager Toolbar
Programmable Toolbars for PCM are similar to regular toolbars in that they extend
across the top of the Call Manager user interface. However, the buttons in these new
toolbars can be programmed with common operations in a manner similar to the
programmable buttons on some IP phone models.
Once a user’s toolbar buttons have been configured, the user can perform many basic
telephony operations just by clicking a button in PCM. For example, a button could be
configured to "speed dial" another extension or open up the user's default browser to a
programmed URL when clicked.
In addition, Programmable Toolbars also provide the foundation for integrating
ShoreTel PCM with Contact Center’s Agent Toolbar. End users can assign Contact
Center functions to the buttons on the PCM Toolbar and control their contact center
state while accessing call control functions from a single, unified interface.
Details:
• Toolbars must be configured by the system administrator via ShoreWare Director.
• Toolbars can be configured on a per-user basis (see “Creating a Personal
Programmable Toolbar” on page 10-56) or on a global basis (see “Creating a
Global Programmable Toolbar” on page 10-60.)
• Up to 6 toolbars can be defined per user, with each toolbar supporting up to 24
programmable buttons.
Active Call Picked Up Green, Steady On
Line In-Use Red, Steady On
Held or Parked Call [3] Orange, 250/250 ms
FEATURE KEY WITH EXTENSION TARGET STATES
Idle or Offering Call Off
Connected or Held Call Red, Steady On
DND Orange, Steady On
(Dial/Transfer Mailbox Only) MWI Red, Steady On
(Pickup, Pick/Unpark, Pickup NightBell Only) Offering Green, 1000/1000 ms
(Unpark, Pick/Unpark Only) Held/Parked Orange, 250/250 ms
TOGGLE FUNCTIONS (RECORD, WHISPER MUTE)
Function Off Off
Function Available Orange, Steady On
Record Active Orange, 500/500 ms
Whisper Mute Active Orange, 500/500 ms
Table 10-2 Programmable Buttons LED Flash Patterns
State Pattern