Specifications

Configuring Users
10 – 40 ShoreTel, Inc.
Find Me and External Assignment
When you click the Find Me and External Assignment link on the Personal Options
page, the Find Me and External Assignment page appears, as shown in Figure 10-15.
Figure 10-15 Find Me and External Assignment Page
Find Me allow users to configure two phone numbers as forwarding destinations, so
that if they miss an incoming call, the call will be sent to voice mail, and from there, it
will be redirected to one of the pre-configured forwarding destinations. External
Assignment is also known as “Office Anywhere.” This feature offers a way to forward
calls to an off-system (PSTN) extension (see “Configuring Permission Settings” on
page A-5 for information on configuring External Assignment).
Find Me Destinations
When a caller dials a user on the ShoreTel system, if the call is not answered, it is sent
to voice mail. At this point, the caller is offered the option to “press 1 to activate Find
Me call handling,” and the system subsequently attempts to route their call to one of
the Find Me destinations that the user configured.
1
When callers presses “1”, they hear a prompt telling them that the Find Me
destinations are being called. If the call is not accepted at either of the Find Me
destinations, the call is sent to voice mail.
1. There is no system prompt informing the caller that they need to press 1. The ShoreTel
user must inform callers of this “press 1 to activate Find Me” option in the outgoing
voice mail greeting.