Specifications

Configuring Users
10 – 34 ShoreTel, Inc.
Program Personal Call Manager
Toolbars
This link takes you to the Program Personal Call
Manager Toolbars page where you can create new
toolbars and assign common functions to the
buttons on that toolbar.
The customizable toolbars that extend across the
top of the Call Manager user interface. The
buttons in these toolbars can be programmed with
common operations in a manner similar to the
custom buttons on some IP phone models. PCM
users can then perform many operations (e.g.
“speed dial” or open URL) just by clicking a
button on the toolbar.
For configuration instructions, refer to
“Programming Personal Call Manager Toolbar” on
page 10-53.
External Assignment This link takes you to the Find Me and External
Assignment page where you can set two Find Me
numbers as forwarding destinations, or where you
can enter an external PSTN phone number for use
with the Office Anywhere feature.
For configuration instructions, refer to “Find Me
and External Assignment” on page 10-40 or refer
to Appendix A, "Using Office Anywhere".
CALL HANDLING MODE
OPTIONS
Current Call Handling Mode This lets you set the current call handling mode
for the user. Users can select and edit each call
handling mode from their desktop client.
The default is Standard.
For more information, see “Call Handling Mode
Defaults” on page 10-74.
Delegation You have the option of delegating the call
handling management to one or more other users.
This feature is helpful for users who may want
their personal assistants to change their call
handling mode for them.
For more information, see “Call Handling Mode
Defaults” on page 10-74.
Outlook Automated Call
Handling
This lets a user’s Microsoft Outlook Calendar
control his or her call handling mode. Select this
check box to enable this feature.