Specifications
Configuring Users
10 – 28 ShoreTel, Inc.
Fax Support If a port is connected to a fax machine and is in an environment
where SIP PSTN gateways are used, this option can be configured
such that the switch will freeze the jitter buffer and disable the echo
canceller at the beginning of the call to ensure that faxes are clearly
and reliably transmitted. (While jitter buffer and echo canceller
enhance the quality of voice calls, they impede reliable fax
transmission.) Options are:
• User - No Redirect (Extension is connected to a user; do not
redirect inbound fax calls)
• User - Redirect (Extension is connected to a user; redirect
inbound fax calls to site fax redirect extension)
• Fax Server (Extension is connected to a fax server; do not
redirect inbound fax calls but pulse DTMF digits)
• Fax Machine (Extension is connected to a fax machine; do not
redirect inbound fax calls)
Client Type The client types enable assignment of various levels of permissions
for users using the ShoreTel Call Manager application. Select from:
• Personal (default)—This client is available to all users and
delivers desktop call control, visual voice mail, call history, and
directory services, as well as options to control call handling
and message notification. Since this is the default client
configuration, it does not require a special license.
• Advanced – This Client provides all the features and abilities
users have come to know and love in Personal Call Manager.
The following additional features are included in Advanced Call
Manager: Integrated presence, document sharing and Personal
call recording.
• Workgroup Agent—This level is typically assigned to members
of a workgroup and provides access to workgroup features,
including login, logout, and wrap-up, as well as access to the
queue monitor and shared workgroup mailbox. This
configuration requires a special software license.
• Workgroup Supervisor—This level is typically assigned to the
supervisor of a workgroup and provides access to the agent
monitor. This configuration requires a special software license.
• Operator—This client level is typically assigned to operators,
secretaries, and executive assistants. It provides access to
detailed information about destination extensions, including
access to an extension monitor. This configuration requires a
special software license.
See “Languages” on page 2-13, also.
Allow Use of
SoftPhone
Check this box if you want this user to have access to the SoftPhone
option in Call Manager.