Specifications

Configuring Users
10 – 26 ShoreTel, Inc.
DID This provides the user with a Direct Inward Dial (DID) number. The
number defaults based upon a cookie that is locally stored since the
last time you saved a user. This requires that DID services are
properly configured against the desired trunk group.
This is enabled by default if a DID trunk group is configured.
PSTN Failover Select from None, DID, or a specific phone number. When a specific
phone number is to be entered, a text box opens. This field supplies
the PSTN number to be dialed to complete a failed site-to-site call.
When DID is selected and a call fails, the call is routed via the PSTN
network to a local PSTN DID number for the user. When an external
number is supplied and a call fails to go directly to its intended
extension, the call is routed to the number indicated, for example, an
auto-attendant.
The user must have a Class of Service that has “Allow PSTN
Failover” enabled. See “Classes of Service” on page 10-2.
NOTE If there is no available bandwidth or if a WAN is down for a
site to site call and if the call destination has no PSTN failover,
the call is directed to voice mail.
User Group This displays all of your user groups. Associate one group with the
user. The default is Executives.
Clicking Go to this User Group invokes the associated user group
page.
NOTE If you have not configured your site’s user groups, refer to
“User Groups” on page 10-16 and configure them before
proceeding further.
Site This is the site for the user. This filters the list of switch ports that
you must select from as well as provide a different default DID
number if available.
Language Select the language this user will hear for voice mail prompts from
the drop-down list of available languages.