Specifications

Configuring Users
10 – 22 ShoreTel, Inc.
Details:
• The import tool supports modify/delete/insert operations, allowing a system
administrator to add users, delete users, or modify the account of an existing user.
• Using the import tool does not require scheduled downtime. However, when
importing large files that contain many rows of information, performance may be
affected as the database is frequently queried. So depending on the size of the
imported file and the type of information that is being added or modified, it may
be recommended to perform the import during off hours.
• The ShoreTel system does not currently support the ability to export user data into
a CSV file.
• The Import utitlity does not allow the administrator to specify the Users’ Home
Port. The Home Port parameter is automatically set to SoftSwitch within each User
record added or modified by an import.
Additional CSV Details:
The following bullets represent a set of field headers that must appear as the first row in
the CSV file that will be imported. The field order can be random, but all fields are
mandatory, case sensitive, and must have data:
• Extension (-1 for auto generated)
• FirstName (String)
• LastName (String)
• UserLicenseType (Code)
• Extension-Mailbox
• Extension-Only
• Mailbox-Only
• CallerID (String)
• A full canonical number (such as [phone])
• UserGroup (Code. Must be one of the existing User groups configured on the
system.)
• Site (String Name - Must be one of the existing Site Name)
• Language (Code. Must be one of the following:)
• English(US)
• Spanish
• German
• English(UK)
• French
• VMServer (String Name - Must be one of the existing Voice-mail Server Name)
• CallStackSize (Number)
• AcceptBroadcasts (Boolean)
• MakeNumberPrivate (Boolean)
• DialByName (Boolean)
• AllowSoftPhone (Boolean)
• ClientType (Must be one of the following:)
• Advanced
• Personal
• Workgroup Supervisor
• Workgroup Agent