Specifications

Configuring Users
ShoreTel 7.5 Administration Guide 10 – 21
Private Numbers
Users can have private numbers that are not listed in the System Directory or in Call
Manager Quick Dialer and thus have Caller ID information suppressed. This is enabled
through the check box on the Edit User page called Make Number Private. When
checked, the user's extension becomes a Private Number.
The following conditions apply to private numbers:
• The user’s Private Number extension no longer appears in the QuickDialer for
dial-by-name operations or in the ShoreTel Directory Viewer.
• Calls placed by a Private Number user show the caller's name but not their
number to the dialed party for internal calls. This applies to analog phones, IP
phones, and associated instances of the Call Manager. The ring style is a double-
ring, indicating an internal call.
• Calls placed from a private number to an external party do not deliver a Direct-
Inward-Dial (DID) number as Caller ID when PRI trunks are used for the
outbound call. The proper CESID (Caller’s Emergency Service ID) will only be
delivered for 911 calls.
• Calls placed from a private number to an off-system extension on PRI trunks with
NI2 signaling deliver calling name information but not calling number
information.
• Routing slips and the Call Manager and History viewer show the Private Number
user's name but not their extension number.
• The Private Number users are listed with name and number in the Extension
Monitor extension selection dialog box.
• The user can be dialed directly via the telephone or the Call Manager if their
extension is known.
• Contacts imported from Microsoft Outlook or Exchange that reference a Private
Number user's extension are not blocked and are fully visible in the Call Manager
Quick Dialer.
• CDR database records show both number and name for Private Number users. The
Caller-ID Flags field will indicate that only the name is valid however.
• CDR legacy log files show the number of Private Number user calls that are
inbound or outbound calls.
• The ShoreWare Director shows number information for Private Number users as
with other users, as for example on the User List page.
User Import Tool
The database import utility allows a system administrator to make changes across all
users in a system with a single action. This new feature improves the ease with which a
system administrator can modify information for large groups of users.
The system administrator creates a spreadsheet using a common application, such as
Microsoft Excel. He or she modifies the user data in the spreadsheet in "free form"
fashion, instead of having to modify each user's information, one at a time, from within
Director. For someone who is skilled at using spreadsheet software, the time savings
can be enormous.
Once the user information has been manipulated within the spreadsheet, it can be
exported to a CSV format and this CSV file can then be imported into the ShoreTel
system.