Specifications

Configuring Users
10 – 6 ShoreTel, Inc.
Directed Intercom/
Paging
The Allow initiation check box and Accept radio buttons
can be used to configure the intercom/paging calls function.
See “Intercom/Paging, Barge In, Record, and Monitor
Telephony CoS Configuration” on page 14-5 for details on
configuring this option.
Barge In Barge In permits one party to join an existing call as a fully
conferenced participant. When barge in is initiated, a brief
intrusion tone is played to the other participants and (if
present) the monitor/record warning tone is discontinued.
Checking Allow initiation allows users with this CoS to
barge in on users with Accept Barge In enabled.
See “Intercom/Paging, Barge In, Record, and Monitor
Telephony CoS Configuration” on page 14-5 for details on
configuring this option.
Record Other’s Calls Select this check box to allow a user to record the calls of
another user (e.g. allowing a supervisor to record the calls of
an agent in a call center environment). The monitor/record
warning tone is played, if enabled in Call Control. To make
recordings silent, disable the warning tone. See page 9-29 for
details on disabling the record warning tone.
See “Intercom/Paging, Barge In, Record, and Monitor
Telephony CoS Configuration” on page 14-5 for details on
configuring this option.
Monitor Other’s Calls These check boxes allow the user to monitor calls. The
monitor/record warning tone is played, if enabled in Call
Control.
See “Intercom/Paging, Barge In, Record, and Monitor
Telephony CoS Configuration” on page 14-5 for details on
configuring this option.
Allow Call Handling
Changes
These check boxes allows users to make changes to their call
handling settings.
• Current Mode—Checking this box allows users to
change their current call handling mode from
ShorePhone IP phones and Personal Call Manager.
• Detailed Settings—Checking this box allows users to
change all call handling settings, such as call forward
destinations, from Personal Call Manager.
Allow External
Call-forwarding and
Find Me Destinations
This check box lets users forward incoming calls to an
external number, as restricted by the Scope, Restrictions,
and Exceptions parameters.
This must not be confused with Allow Call Transfer Trunk
to Trunk.