Specifications
Configuring Users
10 – 4 ShoreTel, Inc.
Parameters
The parameters on the Telephony Features Permissions edit page are as follows:
Name This lets you specify a descriptive name of the CoS that you
are creating or editing.
Max. Call Stack Depth This lets you specify the maximum number of simultaneous
calls that can be “stacked” on a user’s extension. When this
number is met, additional inbound calls are routed to the
call forward busy destination.
Valid entries are 1 through 16.
Max. Parties in Make
Me Conference
This lets you specify the maximum number of parties that
can be included in any Make Me Conference call made from
your site. Select the number of parties from the drop-down.
The default number is 3. Valid values are 3 through 6.
Allow Call Pickup This check box enables call pickup, which lets users pick up
any ringing extension (including the night bell) or pick up
any parked call.
Allow Trunk-to-Trunk
Transfer
This check box enables trunk-to-trunk call transfers. A
trunk-to-trunk transfer is defined as follows:
• An internal party is talking with an external party. The
internal party transfers the external party blindly or
consultatively to an external party via the telephone or a
ShoreWare Call Manager application.
• A three-party conference call with one internal party
and two external parties when the internal party drops
from the call via the telephone or a ShoreWare Call
Manager application.
NOTE A trunk-to-trunk transfer is not an external party
forwarded to an external number by a user’s call
handling mode. This is not to be confused with Allow
External Call-forwarding.
NOTE This feature is automatic and by-passes toll-related
call permissions. If there is the potential for toll fraud
by employees who might abuse this feature, limit this
permission to only a few select user groups. For
example, you might only give permission to the
executive and sales user groups.
NOTE If this parameter is enabled, you can manage trunk-
to-trunk transfers from the Call Control Options edit
page.
Allow Overhead and
Group Paging
This check box lets users dial any site paging extension and
make an announcement using the overhead paging system
or group paging.