Specifications

Configuring Users
10 – 2 ShoreTel, Inc.
The Users link in the navigation frame, shown in Figure 10-1, gives you access to the
Individual Users, User Groups, Class of Service, Notify Users, Anonymous
Telephones, Extension Lists, Batch Update Utility, and Call Handling Mode Defaults
list and edit pages. From these pages, you can add and edit users as well as assign them
properties within the ShoreTel system.
Configuring users requires that you configure class of service first, user groups second,
and individual users last. Having the following information at hand will expedite the
user configuration process:
• A list or outline of the classes of service that will be associated with your user
groups
• A list or outline of user groups that will be associated with individual users
• A list of new users who will be added to the system
NOTE The ShoreTel system comes with default classes of service and user groups.
Classes of Service
Configuring classes of service is the first step in configuring users. Expand the Users
link and click Class of Service. From the Class of Service page, shown in Figure 10-2,
you configure permissions for telephony features, outside calling, and voice mail usage.
Descriptions and instructions are provided for these permissions in the following
sections:
• Telephony Features Permissions
• Call Permissions
• Voice Mail Permissions
Figure 10-2 Class of Service Page
Each Class of Service type (CoS Telephony Permissions, Call Permissions, Voice Mail
Permissions) has an Add new link and a list of names associated with that Class of
Service type. To add a new CoS of a specific type (CoS Telephony, for example), click
the Add new link to display the Telephony Features edit page, shown in Figure 10-3.
If you would like to edit an existing CoS, click on the name of the desired CoS from the
list of names on the right side of the Class of Service page.